There are many different providers for health care and although you attend one of our hospitals it may not be York Teaching Hospital NHS Foundation Trust that is responsible for providing your care.
In these instances we can signpost you to the correct organisation for you to raise a concern with.
Please note: If you are acting on behalf of a relative or friend, please ensure you have consent of that person.
The PALS officer is not always in the office, or may be already helping with another patient, so there is an answerphone facility.
If necessary, we can also refer patients and their families to specific local or national support agencies.
Please also provide us with your contact telephone number. Please ensure that you provide us with enough information so that we can pass on your comments to the relevant service. Please note that if all our advisers are dealing with other queries we may not be able to respond to you straight away.